Customer Experience Consulting Services
Elevate Your Customer Experience with Data-Driven Insights
Elevate Your Customer Experience with Data-Driven Insights
Understand, Engage, and Delight Your Customers
Leverage advanced analytics and AI to enhance customer interactions, drive loyalty, and boost satisfaction across every touchpoint.
Our customer experience (CX) consulting services help you transform customer data into actionable strategies, delivering personalized and memorable experiences at every stage of the customer journey.
Understand, Engage, and Delight Your Customers
Leverage advanced analytics and AI to enhance customer interactions, drive loyalty, and boost satisfaction across every touchpoint.
Our customer experience (CX) consulting services help you transform customer data into actionable strategies, delivering personalized and memorable experiences at every stage of the customer journey.
Global State of CX
By 2035, AI technologies are projected to increase business productivity by up to 40%.
Accenture
By 2030, 69% of decisions made during customer engagement will be completed by smart machines.
Business Review
United States businesses are losing $75 billion per year through poor customer service.
NewVoiceMedia
Why Choose Our Customer Experience Consulting?
Turn Insights into Exceptional Customer Experiences
We specialize in delivering data-driven customer experience solutions that help you understand your customers better, anticipate their needs, and improve satisfaction. Our consulting services are designed to enhance engagement, increase loyalty, and drive business growth through personalized interactions.
Data-Driven Approach:
Use advanced analytics and AI to uncover valuable customer insights.
Personalized Experiences:
Implement tailored strategies that increase customer satisfaction and loyalty.
Omni-Channel Excellence:
Improve customer interactions across all channels—online, offline, and everything in between.
Our AI-Driven Customer Experience Consulting Services
Churn Prediction and Customer
Retention with AI
Customer Review Analytics
of Products/Services
Customer Engagement
Solutions Development
Predictive
Personalization
Customer Service and
Customer Journey Analysis
Customer Targeting and
Advertising Optimization
Recommentation Systems
Behavior-Based
Audience Segmentation
Our AI-Driven Customer Experience Consulting Services
Behavior-Based Audience
Segmentation
Churn Prediction and
Customer Retention with AI
Customer Review Analytics
of Products/Services
Recommentation
Systems
Customer Engagement
Solutions Development
Customer Targeting and
Advertising Optimization
Predictive
Personalization
Customer Service and
Customer Journey Analysis
Our Core Customer Experience Consulting Services
Transform Every Customer Interaction into an Opportunity
We offer a comprehensive suite of customer experience consulting services designed to help you enhance every touchpoint, increase engagement, and drive long-term loyalty.
Customer Journey Mapping & Analysis
Visualize and analyze the entire customer journey, identifying key moments of truth, pain points, and areas for improvement.
Use Cases
Identifying friction points, optimizing interactions, improving conversion rates
Customer Segmentation & Personalization
Use advanced segmentation techniques to deliver personalized experiences that cater to the specific needs and preferences of different customer groups.
Use Cases
Targeted marketing campaigns, tailored offers, customized service interactions
Voice of the Customer (VoC) Analytics
Leverage VoC analytics to gather customer feedback from various channels, providing insights into their needs, concerns, and satisfaction levels.
Use Cases
Improving product/service offerings, enhancing support, increasing customer retention
AI-Powered Customer Insights
Harness the power of AI to analyze customer data, uncover patterns, and predict future behaviors, enabling proactive engagement.
Use Cases
Predictive behavior analysis, churn prediction, proactive customer service
Omni-Channel Strategy Development
Build a seamless omni-channel strategy that ensures consistent, high-quality customer experiences across all platforms and touchpoints.
Use Cases
Consistent messaging, seamless transitions between channels, enhanced customer engagement
Customer Experience Metrics & KPIs
Establish key performance indicators (KPIs) and metrics to measure and optimize the effectiveness of your customer experience initiatives.
Use Cases
Monitoring NPS, CSAT, CES, tracking customer engagement metrics, identifying improvement areas
Customer Support & Service Optimization
Improve your customer support with AI-driven solutions that automate processes, enhance response times, and provide personalized support.
Use Cases
AI chatbots, automated ticketing, personalized service interactions
Customer Retention & Loyalty Programs
Develop data-driven retention strategies and loyalty programs that increase repeat business and customer lifetime value.
Use Cases
Personalized loyalty programs, churn reduction strategies, reward-based engagement
CX Training & Culture Development
Train your teams and cultivate a customer-centric culture that prioritizes delivering exceptional experiences at every touchpoint.
Use Cases
Staff training programs, customer-centric leadership workshops, CX culture transformation
Data Science Techniques We Apply
Automated Review Collection and Analysis Engine
Predictive Analytics Solutions
Recommendation Engines
Advanced Data
Analysis
Text Analysis and Natural Language Processing
Data Capture, Extraction, and Processing
Fraud Detection
Computer Vision and Visual Search
Industry Expertise
Healthcare
Predictive analytics, personalized medicine, and operational efficiency improvements.
Manufacture & Supply Chain
Predictive maintenance, inventory optimization, and demand forecasting, enhancing operational efficiency and reducing costs.
E-commerce & Retail
AI-powered recommendation engines, inventory management, and personalized marketing.
SEO & Advertising
Actionable insights, optimize campaigns, and drive targeted traffic for maximum impact
Ecology
Data-driven solutions for climate modeling, biodiversity monitoring, and sustainable resource management
FinTech
Predictive analytics to detect fraud, optimize trading, and assess credit risk
Mental Health
Personal treatments, improving telemedicine platforms, and developing early intervention tools
Pet Care
Intelligent pet care systems, personalized recommendations for pet owners, product recommendations
Energy & Utilities
Data-driven solutions for climate modeling, biodiversity monitoring, and sustainable resource management
Media Entertainment
AI & ML drive data-driven solutions for content personalization, audience analytics, and optimizing production workflows to enhance engagement and streamline creative processes.
Boost Customer Loyalty with Data-Driven CX
How Amazinum CX Consulting Works
Our process is designed to deliver quick wins while building a sustainable, long-term customer experience strategy that drives growth.
Our process is designed to deliver quick wins while building a sustainable, long-term customer experience strategy that drives growth.
A Strategic, Data-Driven Approach to Customer Experience
A Strategic, Data-Driven Approach to Customer Experience
Step 01
Discovery & Strategy:
We start by understanding your business, customer base, and current challenges, creating a roadmap for CX improvement.
Step 02
Implementation & Optimization
We implement AI-driven solutions, optimize processes, and align teams to deliver consistent, high-quality customer experiences.
Step 03
Monitoring & Continuous Improvement
We measure results, gather feedback, and continuously refine strategies to ensure ongoing CX success.
Step 01
Discovery &
Strategy:
We start by understanding your business, customer base, and current challenges, creating a roadmap for CX improvement.
Step 02
Implementation
& Optimization
We implement AI-driven solutions, optimize processes, and align teams to deliver consistent, high-quality customer experiences.
Step 03
Monitoring & Continuous Improvement
We measure results, gather feedback, and continuously refine strategies to ensure ongoing CX success.
Choose the Right Fit for Your Business Needs
We offer flexible collaboration models to meet you where you are on your AI and data journey. Whether you need expert advice, hands-on learning, or full-scale development, we’ve got you covered.
Consultation
Expert insights, strategic advice, and a roadmap
Discovery Workshop
Your First Step to Smarter Solutions
Proof of Concept (PoC)
A working prototype, key metrics, and feasibility assessment
Full AI, Data, and Cloud Solutions Development
Full-cycle development, seamless integration, and ongoing support
Outstaffing / Staff Augmentation
Access to AI/ML experts, flexible scaling, ongoing management
Consultation
Expert insights, strategic advice, and a roadmap
Discovery Workshop
Your First Step to Smarter Solutions
Proof of Concept (PoC)
A working prototype, key metrics, and feasibility assessment
Full AI, Data, and Cloud Solutions Development
Full-cycle development, seamless integration, and ongoing support
Outstaffing / Staff Augmentation
Access to AI/ML experts, flexible scaling, ongoing management
How can AI or Data Solutions Enhance Your Customer Experience?
Gain Deeper Customer Insights
AI enables you to gather vast amounts of data from diverse sources, allowing you to understand customer behavior better. By leveraging this data, you can deliver more relevant products and services tailored to customer needs.
Create Personalized Experiences
AI boosts data-driven opportunities by enhancing your existing strategies. It enables you to offer unique, personalized experiences to each customer based on historical data and behavioral insights.
Enable Smarter Customer Interactions
AI-powered solutions ensure that no customer interaction is isolated. By transforming interaction data into comprehensive datasets, you can integrate insights across databases, receive data-driven recommendations, and drive business improvements.
Boost Efficiency in Human Interactions
Delivering great customer experiences demands significant effort. AI helps shift focus from routine tasks to meaningful, customer-centric operations, enabling lasting, need-focused relationships that are both more productive and satisfying.
Deliver Exceptional Customer Experiences — Let’s Connect!
Why Choose Amazinum for Customer Experience Consulting?
Expert Team
Amazinum is backed by a skilled, cross-functional team of over 80 specialists in data science and artificial intelligence, ready to address the unique challenges of your business.
Innovative Solutions
We are committed to identifying the most advanced and innovative AI technologies, ensuring they are customized to meet your specific business needs.
Collaborative Approach
We maintain clear and consistent communication with our clients, ensuring a smooth, collaborative experience throughout the project lifecycle.
Proven CX Experience
With over 7 years of expertise in customer experience automation, Amazinum has a solid track record of driving successful CX transformations.
Strategic Solutions
Our solutions are inspired by a well-defined strategy, using carefully analyzed data to ensure maximum impact and relevance.
Certified Agile Experts
Amazinum’s team consists of certified, agile professionals who deliver efficient, high-quality results.
FAQ
CX consulting involves working with experts to analyze, optimize, and enhance every interaction your business has with its customers. By using data-driven strategies and advanced technology, CX consultants help you improve customer satisfaction, increase loyalty, and boost engagement across all touchpoints.
Our CX consulting services include customer journey mapping, customer segmentation and personalization, Voice of the Customer (VoC) analysis, AI-driven customer insights, omni-channel strategy development, and customer experience metrics. We work to design, implement, and optimize CX strategies that align with your business goals.
Our CX consulting helps you gain a deeper understanding of customer behavior, improve customer satisfaction, enhance loyalty, and ultimately drive revenue growth. By delivering more personalized, efficient, and consistent experiences, your business can build stronger, long-lasting relationships with customers.
Our Industry Focus
Our industry knowledge and background give our clients and partners confidence that we understand their business. Here we highlighted a few top industries we are good at, penetrating to the smallest details and nuances of a certain branch.
SEO & Marketing
Healthcare
Safety & Security
Sport
E-commerce & Retail
Gambling and Casino
Manufacture
Ecology
FinTech
Energy
Localisation
IoT
Ready to Enhance Your Customer Experience?
Ready to Enhance
Your Customer
Experience?
Technologies
Learn about technology stack we use to implement data science:
Programming languages:
for data analysis and processing:
for creating solutions:
for API development:
for visualization:
Deploying solutions:
Databases:
SQL:
NoSQL:
Cloud Solutions:
Technologies
Learn about technology stack we use to implement data science:
Programming languages:
for data analysis and processing:
for creating solutions:
for API development:
for visualization:
Deploying solutions:
Databases:
SQL:
NoSQL:
Cloud Solutions:
Vitaliy Fedorovych
CEO, Data Scientist at Amazinum
Hello there!
Amazinum Team assists you through all data science development processes:
from data collection to valuable insights generation.
Get in touch with our CEO and Data Scientist to figure out the next move together
- 4A Peremohy square, Ternopil, Ukraine, 46000
- +380 98 85 86 330
- vfedorovych@amazinum.com
Contact Us
Contact Us
UKRAINE
ESTONIA
Amazinum OÜ
Registry Code: 16893164
